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  1. #1

    Z87-MPower - 10 Weeks to RMA

    Send in my Z87-Mpower for to Corbell (Mr Lau) for RMA on 10 June 2014. Was told that it will take 10 weeks to get replaced/repaired.

    10 weeks - My goodness for a Z87 high end motherboard???? Although provide a loaner Z87M-GD45 to work over the 10 weeks, this is after all not my property.

    Call today to check if the mobo was already sent back to Taiwan. Never got an affirmative answer from Mr Lau. After pressing, he then said it was already in Taiwan - but from his tone, I don't believe so.
    Today, he said that it will take 8 weeks to be replaced/repaired. Ping Pong around Corbell's Policy.

    Every questions and suggestions I posted to him is either he has no comment or he cannot do anything about it.

    Think, this is my last buy on Corbell products.
    Last edited by GaryBeng; Jul 27th, 14 at 09:38 PM.

    My Rig:
    Ryzen R3 1300X, Asrock X370 Killer SLi,Gigabyte Aorus Rx580 XTR 8G, CoolerMaster V1200 Platinum, Corsair LPX 2x8GB 3200, Samsung 850EVO 120GB SSD, 1TB SATA3 3.5" WD Black HDD, FD Arc 2 Mini Chassis.
    My Son's Gaming Rig:
    i5-6600K, Asus Maximus XI Hero, Zotac GTX 1070 Amp Extreme, CM V850W Gold, 4x4GB Kingston HyperX Predator DDR4-3000, 250GB Samsung 850EVO SSD, 256GB Samsung 840Pro SSD, 2T SATA3 3.5" WD Black HDD, Phantek P400 TG ATX chassis.
    Wife's Lappy: GreenAhSu
    Asus K43SJ, i5-2410M, 2x4GB Strontium DDR3-1333, 128GB SATA3 Crucial M4 SSD.
    Media Rig:
    i5-6100, Asus Maximus VIII Hero, 2x4GBKingston Hyper Fury DDR4-2400, Samsung 830 128GB SSD, 500GB Seagate SATA3 2.5" HDD, Antec ISK 110 chassis.

  2. #2
    Unregistered User clon22's Avatar
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    Hi there,

    What was the issue with your board?
    Was it a physical damage issue etc.
    Let me know your rma no.,
    Will check for you to see what's the whole situation about.

  3. #3
    Hi bro,


    Problem: Not able to power on the mobo.
    Technician Analysis: Shorted.
    RMA No: 25897.

  4. #4
    Unregistered User clon22's Avatar
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    Oki thanks.
    Will check and get back to u asap coz at event now.

  5. #5
    Republic of Overclockers
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    for me, usually this type of problem is caused by the manufacturer not designing a product that lasts and for "abandoning" a board that is going to be phased out.

    also, the rma time is completely at the mercy of the manufacturer. it is only a very rough and also a rather inaccurate estimation of the return time. typical rma can take from a few weeks to months. the distro has no control over the rma time.

    if i were you, i'd say:
    Quote Originally Posted by GaryBeng View Post
    Think, this is my last buy on MSI products.
    there. fixed for you.

  6. #6
    Unregistered User clon22's Avatar
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    Hi GaryBeng,

    I have checked with our RMA shipping records.
    What our service guy mentioned about the status was true.
    Indeed it has already been sent back.



    The shipment will be reaching SG next week.
    Once received and tested, our guys will contact you when its ready.
    Hope the info helps.



    Best regards,
    Andy

  7. #7
    Quote Originally Posted by clon22 View Post
    Hi GaryBeng,

    I have checked with our RMA shipping records.
    What our service guy mentioned about the status was true.
    Indeed it has already been sent back.



    The shipment will be reaching SG next week.
    Once received and tested, our guys will contact you when its ready.
    Hope the info helps.



    Best regards,
    Andy
    Hi Andy, thanks for your reply. One question. Why do you need to retest a RMA motherboard from your Principle MSI? Duplicating job?

    Then do Corbell test every motherboard befote distributing to your reseller at SLS?

    Thanks
    Last edited by GaryBeng; Jul 11th, 14 at 04:07 PM.

    My Rig:
    Ryzen R3 1300X, Asrock X370 Killer SLi,Gigabyte Aorus Rx580 XTR 8G, CoolerMaster V1200 Platinum, Corsair LPX 2x8GB 3200, Samsung 850EVO 120GB SSD, 1TB SATA3 3.5" WD Black HDD, FD Arc 2 Mini Chassis.
    My Son's Gaming Rig:
    i5-6600K, Asus Maximus XI Hero, Zotac GTX 1070 Amp Extreme, CM V850W Gold, 4x4GB Kingston HyperX Predator DDR4-3000, 250GB Samsung 850EVO SSD, 256GB Samsung 840Pro SSD, 2T SATA3 3.5" WD Black HDD, Phantek P400 TG ATX chassis.
    Wife's Lappy: GreenAhSu
    Asus K43SJ, i5-2410M, 2x4GB Strontium DDR3-1333, 128GB SATA3 Crucial M4 SSD.
    Media Rig:
    i5-6100, Asus Maximus VIII Hero, 2x4GBKingston Hyper Fury DDR4-2400, Samsung 830 128GB SSD, 500GB Seagate SATA3 2.5" HDD, Antec ISK 110 chassis.

  8. #8
    Real World Overclocking! MacClipper's Avatar
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    Why do you need to retest a RMA motherboard from your Principle MSI? Duplicating job?
    No win situation.

    Test = longer wait = enduser not happy
    Don't test & suay suay kenna DOA = enduser lagi not happy

    How?
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  9. #9
    Quote Originally Posted by MacClipper View Post
    No win situation.

    Test = longer wait = enduser not happy
    Don't test & suay suay kenna DOA = enduser lagi not happy

    How?
    This proves one point: Even distro here do not trust MSI's Quality Control.

    Bad choice of mobo selection.

    My Rig:
    Ryzen R3 1300X, Asrock X370 Killer SLi,Gigabyte Aorus Rx580 XTR 8G, CoolerMaster V1200 Platinum, Corsair LPX 2x8GB 3200, Samsung 850EVO 120GB SSD, 1TB SATA3 3.5" WD Black HDD, FD Arc 2 Mini Chassis.
    My Son's Gaming Rig:
    i5-6600K, Asus Maximus XI Hero, Zotac GTX 1070 Amp Extreme, CM V850W Gold, 4x4GB Kingston HyperX Predator DDR4-3000, 250GB Samsung 850EVO SSD, 256GB Samsung 840Pro SSD, 2T SATA3 3.5" WD Black HDD, Phantek P400 TG ATX chassis.
    Wife's Lappy: GreenAhSu
    Asus K43SJ, i5-2410M, 2x4GB Strontium DDR3-1333, 128GB SATA3 Crucial M4 SSD.
    Media Rig:
    i5-6100, Asus Maximus VIII Hero, 2x4GBKingston Hyper Fury DDR4-2400, Samsung 830 128GB SSD, 500GB Seagate SATA3 2.5" HDD, Antec ISK 110 chassis.

  10. #10
    Unregistered User clon22's Avatar
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    Hi GaryBeng,

    Basic testing to ensure that its working and boots to windows doesn't take too long.
    Its their job requirement.
    I don't see anything wrong with that.
    Its better to spend that few mins to test than to assume.
    You will never know what happened during transportation and shipping.
    Eg, Transport from factory to warehouse/forwarder. Loading/unloading process. Customs process etc.

  11. #11
    Sigh... I've also been waiting for my MSI motherboard which I sent to corbell back in June. Tomorrow will be 10 weeks. Was told it would take at most 8 weeks... hmmm

    Corbell has been very polite and they've been great in dealing with a past Seasonic problem so not blaming them since it seems its a manufacturer issue. But since it seems SOP for MSI motherboard to take so long for any issues, I doubt I'll ever buy MSI anymore.

    The few times I've RMAed Asus and Gigabyte usually takes 4-6 weeks. It does not take 10 weeks for an item to make a round trip unless the manufacturer is just sitting on their ass.

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