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  1. #1

    Problem with RT-AC66U

    Hi,

    I bought the RT-AC66U few months ago.

    It's basically a crap device. I have problems right after I set it up, I didn't have time to deal with the support until today. So I ended to use my 5 years old D-Link router.

    I am a pretty tech savvy. So first thing to do is when there is a problem is to make sure that I got the latest firmware.

    Now, there are 2 problems. First, it can't get connected to the Wifi. I tried iPhone 4S, iPhone 5, Macbook Pro retina, iPad, Nexus4, Samsung S4. Finally I figured out that somehow if it's password protected WEP, WPA, etc, it caused all the devices can't connect to router. So I ended up not having a protected password for my router. Last time I did this was 10 years ago.

    Problem 2, since it's connected now, I need to restart it once every hour otherwise it just not connected to internet.

    So basically this newest ASUS router is just NOT working at all. I don't have the recipe nor the box anymore. But you can tell that this is a new ASUS.

    Can I request RMA, so you could just send me a new replacement. Please, don't fix this and return it back to me. It really messed with my life while working, and even when i'm relaxing. There are reasons I bought hundreds of dollar router, while there are $30 router out there in the market.

    regards
    Sticko

  2. #2
    - MAD 'bout AMD - ah_khoo's Avatar
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    Suapa @ Fernvale
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    10,533
    maybe u should provide more details like:

    1. ISP
    2. type of connection (DSL/Fiber)
    3. what changes have u made (in d router) so far

    if your router is purchased LOCALLY u can always bring it down to the service center aka Avertek @ Kallang. they are contactable @

    Avertek Enterprises Pte Ltd

    95 Kallang Avenue #03-00
    AIS Industrial Building
    Singapore 339420
    Tel: (65) 6341 7839 Fax: (65) 63417739

    Operating Hours
    9.30am - 6.00 pm ( Mondays – Friday)
    Closed on Saturday, Sundays and Public Holidays


    "All life is an experiment. The more experiments you make the better."
    - Ralph Waldo Emerson -

  3. #3
    I live in overseas now. Can you issue the RMA, then I just mail the defective unit to you. Then you can mail me back the replacement to my Singapore address?

  4. #4
    Hi,

    Can I get the reply from my last post?

    thanks

  5. #5
    asus laptops have internation warranty, not sure about their routers, maybe can try luck at your local distro?
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  6. #6
    Nope, it's not international warranty.

    I think it's pretty straight forward, the service center issue RMA#, I send the unit back to them with RMA#. They replaced it, then send it back to me.

    It's about more about willingness and service quality

  7. #7
    Official ASUS Singapore Rep ASUS_SG's Avatar
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    Jul 2011
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    904
    Quote Originally Posted by sticko View Post
    Nope, it's not international warranty.

    I think it's pretty straight forward, the service center issue RMA#, I send the unit back to them with RMA#. They replaced it, then send it back to me.

    It's about more about willingness and service quality
    Is the router issue resolve?

  8. #8
    It's not.

    It's broken and I need replacement. Note that I only used it for a week.
    I need the service center to issue me the RMA so that I can ship the broken router to them.


    Wow...it took almost 3 weeks for this.

  9. #9
    So, what should I do now?

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