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  1. #1

    Poor service by video pro

    I bought a SSD from you in Oct 2010, ocz vertex 2, however when i checked with blh they said it was not their stocks, a call to your shop reverted that the ssd is only covered for 1yr despite ocz website stating 3years. Asking your staff if your stocks are from distri or parallel import yields no result except how would she know. Very bad experience.
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  2. #2
    RMA KING coolhirako's Avatar
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  3. #3
    Club VR Member simways's Avatar
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    That why these days when the items got no distro sticker, I scared to buy...
    maybe be cheaper, but risk no local warranty coverage.

  4. #4
    Don't buy from VP. My OCZ vertex 2 also same. After 1 year it died. Not covered by BL. In the end have to RMA by Taiwan.
    If the product you sell have 3 years warranty and you only provide 1 year after that we have to RMA it ourselves we might as well buy them online.
    Will not be getting my IT product from Videopro again.

  5. #5
    Quote Originally Posted by lonerboi View Post
    I bought a SSD from you in Oct 2010, ocz vertex 2, however when i checked with blh they said it was not their stocks, a call to your shop reverted that the ssd is only covered for 1yr despite ocz website stating 3years. Asking your staff if your stocks are from distri or parallel import yields no result except how would she know. Very bad experience.
    Please let us have the invoice number, we will talk to the distributor.
    Video-Pro.Com Pte LTD
    1 Rochor Canal Road
    #05-01 Sim Lim Square
    Singapore (188504)

    Tel : 63375333

    Fax : 63335181

    Email : [email protected]

  6. #6
    Quote Originally Posted by simways View Post
    That why these days when the items got no distro sticker, I scared to buy...
    maybe be cheaper, but risk no local warranty coverage.
    Agree. When will people learn, if they don't mind no warranty get the cheaper parallel or even import it themselves, but if they care about warranty get local stock. The price difference between that 2 is after sales service. Same thing could be said about buying form a reputable shop vs an unknown shop with cheaper price.

    I really sympathizes retailers, with local stock it's more expensive,your internet critic claims you chop them, with parallel they say you provide poor service.

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